Billing practices | Juggling the Big 3

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The Big 3 (brand, business & leadership) Blog

A client bill should tell a story

client bill I recently had the opportunity to hire legal services, as opposed to being a legal advisor. This was not my first time as a client, yet each such experience has given me a fresh insight into “client care”. In this case, the services I received were quite satisfactory, and the problem only arose once I received the bill. Despite the lawyers billing me on an hourly basis, the bill gave me no transparency into who had done what and for how long. (The bill merely stated: "for services rendered in connection with X".)

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Billing practices

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billing time, client bills, lawyer timesheets

Posted on 08/12/2009

Legal counsel are driving alternative billing structures

clock A survey of general counsel and chief legal officers completed by the The American Lawyer and the Association of Corporate Counsel shows that the legal profession is moving away from the concept of the billable hour—and that this change is not temporary, but for good.

No surprise however is that the survey results also show that in-house legal departments, not law firms, are leading this change. (In short, law firms are not offering this choice, but instead clients are demanding it.)