“This book tells you all you need to know about how to get on.” The Times
“Relatively few books have been written with assistant solicitors in mind, about how to succeed at the business of being a lawyer… fewer still have devised a programme for so doing that runs alongside a book. This book does both.”Law Society (The Law Management Section)
5 star rating HR Magazine
Posted on 14/04/2011
Remember that hoary old cliché that there are no stupid questions? In fact, the question that feels most cringingly stupid at the time probably, in retrospect, convincingly demonstrated both your humility and—ironically—your confidence. And, of course, it showed that you were interested—your main conversational objective!
When I started out as an outsourcing lawyer, people often asked me, “What exactly is that?” While the answer was of course quite obvious to me, I never thought anyone inferior for not knowing about it, and I always answered the question fully and enthusiastically. As far as I was concerned, people who never asked, but whose ignorance later became clear, made a far worse impression; I could only assume that they never inquired because of either indifference or insecurity. Think about it: When has someone ever asked you a question about yourself or your work, hobbies, or interests that you weren’t glad to answer?
Posted on 08/04/2011
In my last blog I talked about the importance of listening. To follow on from there...
When really interested and engaged, you should follow up on the speaker’s statements. This shows that you are listening with intent. Note that such comments are not interruptions! If well chosen, they should have a number of beneficial effects:
They encourage the speaker to continue: “I can’t believe that you coped when [insert unbelievable situation] happened. Tell me more!”
They subtly flatter: “That’s so impressive. Personally, I could never jump out of an airplane at 12,000 feet. Sometimes I need a glassful of wine just to get into one!”
They suggest that you empathize: “Gosh, that’s awful—the first and only time I was rushed to the hospital with an injury, I fainted before I got there.”
They provide openings for questions: “How on earth did you manage that without any support?”
And if none of these are appropriate, you can at least acknowledge that you’re taking it all in with the occasional comment, “Gosh . . . amazing . . . Tell me more!”
Posted on 27/03/2011
There are two purposes to being a good listener. First, it’s an opportunity to pick up nuggets of information about people and their circumstances, their businesses, or their needs. But it’s also an opportunity to be empathetic and appealing—and even to come across as a great conversationalist!
Listening can be your most important contribution to the discussion, so be sure that your body language shows that you’re attentive. Above all else, maintain eye contact—This is not the time to people-watch, or to lustfully scan the buffet table!
It sounds straightforward, but the next time you’re at a dinner, notice whether you are fully focused on the conversation. Most people glance around the room, more from habit (as experienced multi-taskers) than from actual boredom. Now, good friends probably wouldn’t even register your subtle glance across the room, but a person you’re meeting for the first time very likely will. He is subconsciously testing your reactions, and when you fail to give him your full attention, he (or she) will tend to decide that you’re either bored or arrogant. The result is a complete absence of rapport—all because you fell for some trivial distraction!
Posted on 19/03/2011
I'm off celebrating my birthday (which was yesterday), so I'll keep this message short and sweet!
If you've read my blog (or my book), then you will be familiar with this message, which is: the key to being a good conversationalist is focusing on others. The bottom line is that most people love to talk about—themselves! So the more you ask and listen, the better a conversationalist you’ll be deemed to be.
Posted on 12/03/2011